Monday, September 04, 2006

Please confirm your security details....

If the call I just took was legitimate then I've got to question the stupidity of the average high street bank.

Basically it goes like this:

Hello can I speak to Blah Blah
Speaking.
Can I confirm your security details then I can tell you what it's regarding.
You'll have to tell me what it is or I'm not telling you my details.
I appreciate that sir but under the data protection act I can not do this.
Well then send me a message to my account.

I checked ten minutes later, still no message.... This is not the first time I've had someone alledgedly from my bank call me and start by asking me to confirm who I am. Something smells a little fishy don't you think? I'm called on the contact number that I provide to them and the first thing they want to know is, who are you?

Erm, hello, how about YOU prove to me that you're who you say you are.....

So either someone has just been trying it on with me or there are some incredibly silly people in charge at one of our largest high street banks. I've worked in large well known organisations, I suspect the latter.....

Several hours later and still no message has been sent to my account. I suspect that (given the 0800 number being used when calling me) it may have been a legititmate call from my bank, but I also suspect that they're trying to get me to sign up for something.....

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