An on-line retailer was selling something that I wanted so I decided to purchase it. Nothing special going on there. I've being using a variety of on-line retailers for some time now and no problems to report. Till now...
The retailer duly logged the purchase, and let me know when it had been dispatched. The money was debited and I sat back thinking that soon I'd have the goods I'd purchased. Ah, how wrong can you be?!
I had failed to take into account who was doing the delivery of said package. Yes the one delivery organisation that I've never had to use before and would never recommend to anyone else. Parcel Farce....
So having waited six days for a 24 hours delivery service I thought I'd get in touch. One of the wonderful things about this organisation is that there's almost no way at all to contact a human being. So first step, put a message in via their website to wonder WTF the parcel was....
Automated reply popped back to say they'd aim to respond in two days.
Three days later I tried to call up to speak to a human (though there are some that would debate that description of their staff). Not having had any luck other than to go around in circles on their clever call system I went for the "Complain" link on the website. Much the same as the "Contact us" form apart from a bit of colour. Net response was after yet another day I was asked to provide more detail.
Now this is what really makes you realise what a tin pot, half arsed organisation you're dealing with....
Having had to use the tracking number to put the initial e-mail in, and having it clearly listed as the subject of the automated e-mails I was curious as to why I was being asked what my tracking number was.
To add to the beauty of the situation, they even asked me, the person wondering WTF the parcel was, NOT the person who sent it, what service it was sent on. Well hey presto, back onto their own f*cking website to get that bit of information and paste it right back at them....
I've done some investigating on this organisation and it sounds like there are many people out there with similar stories to mine. The missing parcels to the ones that were opened, tried out and then delivered.....
I for one am writing this for these simple reasons:
- I'm mightily hacked off with them for being unable to do their job,
- I want as many people out there to know how crap they are and avoid them like the plague
- They have no customer services to speak of (replying after four days when the service is supposed to be 24 hours is a sweet irony...).
No doubt I will be one of the lucky ones in the next few days who has to report the situation to the credit card company and the vendor. My advice will be passed on to all and sundry. They are a force to be reckoned with, like gravity is a force to be reckoned with when you try to fly...
Parcel Farce, no damn good...
Brief addition I think I've found a useful link out there....
http://www.postwatch.co.uk/
Update - Dec:
Well they continue to demonstrate why I'm recommending that this vendor finds an alternative delivery company. They eventually replied to say they would investigate further and the depot would call within 24 hours. They even gave me the depot phone number "just in case":'
'You can contact your local depot on 08700 844 502 directly, in the unlikely event you have not had a reply within 24 hours.'
So that was ten days ago... Any response? Not a damn thing. I've tried calling twice and twice ended up re-directed to their central call centre. At least the guy who answered to-day was reasonably honest, "Yeah it looks like it's lost".
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